Privacy Policy

Privacy Policy

Nerul Piles Center (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our patients, visitors, and users of our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard information obtained through our website and healthcare services.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information:

Personal Information
  • Full Name

  • Contact Number

  • Email Address

  • Postal Address

  • Date of Birth and Demographic Information

  • Appointment Requests and Enquiry Details

Health-Related Information
  • Medical history and treatment-related information voluntarily provided by patients

  • Information necessary for consultation, diagnosis, treatment, and follow-up care

Technical Information
  • IP Address

  • Browser Type and Version

  • Device Information

  • Operating System

  • Website Usage Data

  • Cookies and Similar Tracking Technologies

2. Purpose of Information Collection

The information collected may be used for the following purposes:

  • Scheduling and managing appointments

  • Providing medical consultations and treatment services

  • Maintaining patient records and treatment history

  • Responding to enquiries and service requests

  • Improving website functionality and user experience

  • Sending appointment confirmations, reminders, and service-related communications

  • Ensuring compliance with applicable healthcare, legal, and regulatory obligations

  • Protecting the safety, rights, and legitimate interests of patients and the organization

3. Confidentiality of Medical Information

Nerul Piles Center recognizes the sensitive nature of medical information and is committed to maintaining strict confidentiality of patient records. Access to patient information is limited to authorized healthcare professionals and staff members who require such access for treatment, administrative, or operational purposes.

All medical information is handled in accordance with applicable ethical, professional, and legal standards governing healthcare services.

4. Disclosure of Information

We do not sell, rent, trade, or otherwise disclose personal information to third parties for marketing purposes.

Personal information may be disclosed only under the following circumstances:

  • To healthcare professionals involved in the patient’s treatment and care

  • To authorized service providers assisting in the operation of our website or practice, subject to confidentiality obligations

  • To comply with applicable laws, regulations, legal proceedings, court orders, or governmental requests

  • To protect the rights, safety, property, or interests of Nerul Piles Center, its patients, staff, or the public

  • With the patient’s explicit consent where required

5. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect personal and medical information against unauthorized access, alteration, disclosure, misuse, or destruction.

While we strive to maintain the highest standards of data security, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot warrant absolute security of information transmitted through the internet.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.

Users may modify browser settings to decline cookies; however, certain features of the website may not function optimally if cookies are disabled.

7. Third-Party Websites

Our website may contain links to external websites operated by third parties. Nerul Piles Center is not responsible for the privacy practices, content, or security of such websites. Users are encouraged to review the privacy policies of third-party websites before providing personal information.

8. Data Retention

Personal and medical information shall be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide healthcare services, comply with legal obligations, resolve disputes, and enforce our policies.

9. Your Rights

Subject to applicable laws, individuals may have the right to:

  • Request access to personal information held by us

  • Request correction of inaccurate or incomplete information

  • Request deletion of information where legally permissible

  • Withdraw consent where processing is based on consent

  • Raise concerns regarding the handling of personal information

Requests may be submitted using the contact details provided below.

10. Children’s Privacy

Our website and services are not intended for use by children without the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from minors except as required for the provision of healthcare services.

11. Changes to This Privacy Policy

Nerul Piles Center reserves the right to revise or update this Privacy Policy at any time. Any modifications will be posted on this page with an updated revision date. Continued use of the website following such changes constitutes acceptance of the revised Privacy Policy.

12. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:

Nerul Piles Center
Bldg No. 2, Shivaji Chowk, Shop No. B-4, Sector 1A, NL2 Road, Near Shivaji Chowk, Nerul East, Navi Mumbai, Maharashtra – 400705

Phone: +91 7738312284
Email: nerulpilescenter@gmail.com

Nerul Piles Center remains committed to maintaining the privacy, dignity, and trust of every patient and visitor while delivering high-quality healthcare services.